Frequently asked questions
Common questions from owners evaluating AuraSea OS
Before you start
Can I use it without a PMS?
Yes. Your staff enter the rooms sold on a phone, about 2 minutes a day.
Will it change my rates on Agoda or Booking by itself?
No. It recommends; you or your manager make the change.
Does it work with my current PMS and channel manager?
Yes. No system to replace.
What extra work is there for my staff?
Upload a report or enter the figures, once a day.
Could our bookings leak to other properties?
Never. Competitor rates come from publicly listed prices, not from our customers' data.
What if I don't like it — how do I stop?
Just tell us on LINE. No contract, no card.
General
What is AuraSea OS?
AuraSea OS is a daily system for owners of independent hotels and resorts — it takes your PMS report or the figures your staff enter, analyses them overnight, and sends you a summary with suggested rates every morning by LINE and email.
What size of hotel or resort is this for?
Hotels, resorts and guest houses of about 10–100 rooms, especially owner-run ones without a full-time revenue team
Is it hard to use? Does my team need to be technical?
No. Designed for owners and managers who aren't engineers. Recommendations arrive by email and LINE — you can read what matters without ever opening the app.
Data & integrations
How long does setup take?
We set it up for you, on site or online · Your first morning message arrives the next day
Is my data safe?
Your bookings are never shown to other properties · Everything is encrypted · Stop using it and all your data can be deleted
Support
How do I contact support?
LINE @auraseaos and phone 0835159599, every day 08:00–18:00.
Is there onboarding training?
We set it up at your hotel or resort, or by LINE video call
What if I run into a problem?
Tell us on LINE @auraseaos — we answer the same day.